Office & Billing Admin

Role purpose

Key responsibilities

• Manage reception duties, incoming calls, visitors, shared mailboxes and general enquiries professionally.
• Prepare, format, file and distribute letters, reports, quotations, forms, meeting notes and other business documents.
• Maintain orderly electronic and physical records in line with document-control and confidentiality requirements.
• Support customer account administration, service application checks, billing queries and payment follow-ups.
• Capture approved information accurately in billing, CRM, ticketing, accounting or office systems.
• Coordinate calendars, meetings, travel arrangements, office appointments and internal reminders.
• Maintain office stationery, consumables and basic asset or inventory registers; request replenishment before shortages occur.
• Assist with purchase requests, supplier quotations, delivery records and supporting documentation.

Minimum requirements

• Diploma or certificate in Office Administration, Business Management, Accounting, Human Resources or a related field.
• At least one year of relevant office administration, reception, customer-service or records experience.
• Strong working knowledge of Microsoft Word, Excel, Outlook and general office systems.
• Excellent written and verbal communication in English (SiSwati an advantage).

Preferred / added advantages

• Experience in an ISP, telecommunications, ICT or service-based environment.
• Exposure to billing, debt collection, procurement or basic bookkeeping.
• Familiarity with CRM, ticketing or cloud document platforms.
• Valid driver’s licence.

What we offer

• Structured training and clear career progression within a growing, locally licensed ISP.
• Exposure to modern billing, CRM and cloud collaboration platforms.
• A collaborative team environment with real ownership of your work.
• Meaningful impact — helping bridge Eswatini’s connectivity gaps.

How to apply

Email your cover letter, curriculum vitae, copies of qualifications and contact details for at least two referees to recruitment@flexinetworks.co.sz — or use the form on this page.

Email subject: Application – Office & Billing Admin