If we don’t cover the new address
We’ll say so honestly. Fixed wireless reaches further than fibre, so a survey is often worth doing — and if we genuinely can’t reach you, we’ll explain your options under your agreement.
Check coverage
Moving home
Take your connection with you
Tell us where you’re going and we’ll check coverage, schedule the switch and keep the downtime to a minimum. Fourteen days’ notice is ideal — less is usually still workable.
Book your move
Tell us about your move
We’ll confirm coverage at the new address and come back with a plan and a date, usually within one working day.
Relocation request received
Thank you. We’ll check coverage at your new address and come back to you with a plan and a date, usually within one working day.
MOV-000000-0000Quote this reference in any follow-up about your move.
At a glance
- Notice we prefer14 days
- Coverage checkFree
- Typical install1–3 days
- Overlap possibleOften, ask us
Check the new address first
Ideally before you sign a lease or transfer — it takes a few seconds.
Check Coverage +268 2417 7505Your equipment
Take the router and your own cables. Leave the ONT, any outdoor equipment and the fibre itself — those are ours and our technician removes them. Photograph the back of the router before unplugging.
Working from home?
Say so when you book. Where coverage allows we can often keep the old line running for a short overlap, so you’re never completely offline mid-move.
Quick checklist
- Check coverage before signing anything
- Give us 14 days’ notice where you can
- Update your billing address in the portal
- Photograph the back of your router
- Pack the router, adapter and your cables
- Someone over 18 at the new address on the day
Moving somewhere we don’t cover yet?
Tell us anyway. Fixed wireless reaches further than most people expect, and registering an address genuinely influences where we build next.