The calm centre of the office — reception, records, billing support, procurement admin and internal coordination.
Ezulwini, Eswatini Full-time Reports to Office Manager
Role purpose
To provide reliable day-to-day administrative, reception and office coordination support. The role helps maintain accurate records, timely internal follow-up, professional customer service and effective support for billing, procurement, sales and operations.
Key responsibilities
Manage reception duties, incoming calls, visitors, shared mailboxes and general enquiries professionally.
Prepare, format, file and distribute letters, reports, quotations, forms, meeting notes and other business documents.
Maintain orderly electronic and physical records in line with document-control and confidentiality requirements.
Support customer account administration, service application checks, billing queries and payment follow-ups.
Capture approved information accurately in billing, CRM, ticketing, accounting or office systems.
Coordinate calendars, meetings, travel arrangements, office appointments and internal reminders.
Maintain office stationery, consumables and basic asset or inventory registers; request replenishment before shortages occur.
Assist with purchase requests, supplier quotations, delivery records and supporting documentation.
Minimum requirements
Diploma or certificate in Office Administration, Business Management, Accounting, Human Resources or a related field.
At least one year of relevant office administration, reception, customer-service or records experience.
Strong working knowledge of Microsoft Word, Excel, Outlook and general office systems.
Excellent written and verbal communication in English (SiSwati an advantage).
Preferred / added advantages
Experience in an ISP, telecommunications, ICT or service-based environment.
Exposure to billing, debt collection, procurement or basic bookkeeping.
Familiarity with CRM, ticketing or cloud document platforms.
Valid driver’s licence.
What we offer
Structured training and clear career progression within a growing, locally licensed ISP.
Exposure to modern billing, CRM and cloud collaboration platforms.
A collaborative team environment with real ownership of your work.
Email your cover letter, curriculum vitae, copies of qualifications and contact details for at least two referees to recruitment@flexinetworks.co.sz — or use the form on this page.